Already implemented at “ES CON FIELD HOKKAIDO Hotel Kitahiroshima Station” (158 rooms), featuring a stylish island-style check-in counter
SQUEEZE Inc. (Headquarters: Kitahiroshima, Hokkaido; CEO: Shinichi Tatebayashi) has officially launched “suitebook KIOSK,” a next-generation self check-in terminal integrated with the company’s proprietary operation platform “suitebook.”
Equipped with Japan’s rare capability to support transportation IC cards and Mobile Suica for check-in, suitebook KIOSK unifies reservations, payments, revenue management, owner dashboards, remote reception, and housekeeping into One Platform. By eliminating fragmented legacy systems, it simultaneously enhances operational efficiency and guest experience.
■ Background
Japan’s hospitality industry continues to face chronic labor shortages, while guests demand greater convenience and comfort. Traditional large-scale KIOSK terminals and front desk operations alone have struggled to meet these evolving needs with limited resources.
SQUEEZE has advanced its “One Platform” vision centered around suitebook, integrating reservations, accounting, revenue management, remote reception, and housekeeping into a single ecosystem. The release of suitebook KIOSK represents a significant evolution in front desk experience, addressing key operational challenges for accommodation providers.
■ About suitebook KIOSK
suitebook KIOSK is a compact, stylish self check-in device that seamlessly connects with suitebook – SQUEEZE’s cloud-based hospitality management platform supporting both operational efficiency and revenue maximization.
【Key Features】
・Contactless Multi-Authentication: Supports Mobile Suica, transportation IC cards, smartphones, and smartwatches as room keys. Also compatible with passport scanning for international guests.
・System Compatibility: Works with existing key systems (e.g., MIWA) without requiring full system replacement.
・Design & Space Efficiency: Compact, modern design that blends into hotel interiors while significantly reducing space compared to traditional kiosks.
・Enhanced Guest Support: Equipped with AI avatars, voice guidance, and remote reception connectivity for multilingual guest assistance.
This enables operators to streamline check-in operations while maximizing revenue opportunities, and allows guests to enjoy a stress-free, intuitive arrival experience.
suitebook KIOSK is already being deployed across SQUEEZE’s own hotel brand “Minn” and will continue expanding to external facilities. Looking ahead, SQUEEZE will further leverage AI within suitebook to maximize profitability and elevate guest experiences, driving AX (Accommodation Transformation) across the hospitality industry.
■ Delivering Value Through “One Platform”
While suitebook KIOSK delivers value on its own, its full potential lies in the broader suitebook ecosystem.
Hotel operators frequently voice concerns such as:
・Fragmented systems preventing data integration between operations and management
・Slow updates from package-based software that fail to reflect operational needs
・Difficulty balancing efficiency and guest experience amid labor shortages
SQUEEZE addresses these challenges by providing a truly integrated AX Platform
▶ Case Example: Minacia Group introduced suitebook across approximately 40 “Hotel Wing International” properties, enabling both operational efficiency and business transformation.
Read More
■ About the AX Platform
SQUEEZE’s AX Platform combines SaaS (suitebook) and BPO services to support hotel operators from accounting and revenue management to front desk and housekeeping. Going beyond conventional PMS (Property Management System), suitebook evolves into a PMS = Profit Management System, incorporating KPIs directly tied to profitability such as LOS and cost control, thereby enabling GOP maximization.
■ About SQUEEZE Inc.
Founded: September 1, 2014
Head Office: Kitahiroshima, Hokkaido
CEO: Shinichi Tatebayashi
Business: Solutions for underutilized real estate and lodging facilities, consulting for hotel development and operations, development and sales of suitebook, planning and operation of smart hotels, and remote guest services.
URL: https://squeeze-inc.co.jp
