SQUEEZE Inc. (Head Office: Kitahiroshima, Hokkaido; CEO: Shinichi Tatebayashi), a company driving AX (AI Transformation) in the hotel and tourism industry, today announced enhancements to the housekeeping management capabilities of its next-generation operations platform, “suitebook.”
The latest upgrade introduces an integrated set of features that centrally manage and streamline end-to-end housekeeping operations within suitebook, including real-time sharing of cleaning status, dynamic staff assignment, lost-and-found management, and shift scheduling.
In addition, by accumulating and leveraging daily operational data—such as cleaning activity, workforce allocation, and service records—suitebook enables AI-driven decision support and operational efficiency improvements. These enhancements promote greater visibility and standardization across on-site workflows while improving overall efficiency and quality consistency in housekeeping operations.
■ Background
Amid persistent labor shortages in the hospitality industry, housekeeping operations continue to rely heavily on paper-based instructions and verbal reporting, making it difficult to monitor progress and quality in real time. As a result, information gaps between on-site teams and headquarters have widened, leading to siloed communication, dependence on individual experience, and increased administrative burdens across overall hotel operations.
To address these challenges, SQUEEZE has advanced its “One Platform” vision—integrating operational workflows and data related to hotel management into a single unified infrastructure. Leveraging on-the-ground expertise gained from operating more than 40 properties nationwide, the company has developed and continuously enhanced its next-generation operations platform, “suitebook.”
This latest enhancement to the housekeeping module is designed to resolve issues inherent in labor-intensive and information-fragmented cleaning operations. By digitizing and standardizing day-to-day housekeeping workflows, SQUEEZE aims to simultaneously reduce on-site workload and stabilize operational quality across properties.
■ Key Updates and Benefits
Real-Time Sharing of Cleaning Status
By visualizing the cleaning status of each guest room in real time, suitebook reduces the need for manual progress checks and individual follow-ups. Housekeeping staff can instantly update and share the status of their assigned rooms, eliminating paper-based reports and phone communication while improving the speed and accuracy of information flow.
Cleaning status is displayed on-screen through intuitive indicators, enabling anyone to grasp the overall situation at a glance. This enhanced visibility allows on-site supervisors and headquarters teams to monitor operations more effectively and make proactive decisions and instructions based on real-time data.
Staff Assignment and Task Management
suitebook enables flexible assignment of housekeeping staff based on real-time cleaning status and workforce allocation. Even in cases of sudden absences or unexpected operational changes, managers can make immediate adjustments while monitoring overall workload distribution. By systematizing decisions that have traditionally relied on individual experience, the platform reduces operational dependency on specific personnel and establishes a framework that ensures consistent quality regardless of who is in charge.
Shift Management
Shift scheduling for housekeeping staff—previously managed separately through spreadsheets and other manual tools—has now been fully integrated into suitebook. This enables centralized shift management directly linked to daily housekeeping operations, enhancing coordination, visibility, and overall efficiency.
・Smartphone-Based Submission and Automated Sharing
Staff can submit their preferred shifts simply by tapping dates on a smartphone calendar. Submitted information is reflected in the management dashboard in real time and automatically aggregated and shared, eliminating the need for manual transcription or distribution via paper or spreadsheets.
Confirmed schedules are automatically delivered to staff smartphones, ensuring that on-site teams and headquarters always reference the same up-to-date information. This reduces miscommunication and oversight while easing the administrative burden of shift management.
・Real-Time Automated Aggregation
The system automatically calculates staffing levels, cleaning capacity, and time-slot coverage in real time. Managers can instantly assess the balance between workforce allocation and operational demand, enabling faster and more informed scheduling decisions.
・AI-Powered Shift Auto-Creation and Decision Support
With a single click of the auto-create button, AI generates optimized shift proposals. By integrating reservation data and historical performance metrics into a unified forecast analysis, the system supports workforce planning that anticipates demand fluctuations.
In addition to each property’s operational rules, the AI considers staff preferences, employment types, skill sets, and designated roles to propose assignments aligned with real-world operational conditions. This significantly reduces trial-and-error adjustments and reliance on manual, experience-based scheduling.
Lost-and-Found Management
Lost-and-found information is centrally managed within suitebook, with response status and history visualized in real time.
By simply photographing an item, AI automatically recognizes and categorizes it, enabling easy registration without relying on language proficiency or data entry skills.
From the moment an item is discovered during housekeeping operations, the information is immediately linked with reservation data and shared across teams. This eliminates time lags in communication between on-site staff, front desk teams, and headquarters. As a result, even personnel located at other properties or at headquarters can review the status of lost items and respond promptly to guest inquiries.
These capabilities prevent oversight and reduce operational dependency on specific individuals, while improving both the speed and accuracy of guest support—ultimately enhancing guest experience and reducing on-site workload simultaneously.
Through these enhancements, suitebook reduces operational dependency in housekeeping workflows and streamlines the time and effort required for reporting, confirmation, and information sharing.
By continuously accumulating and leveraging on-site operational data, the platform enhances the speed and accuracy of management decision-making. As an AX (AI Transformation) infrastructure supporting greater efficiency and sustainable hotel operations, suitebook will continue to evolve and expand its capabilities.
■ SQUEEZE’s Next-Generation Hotel Operations Infrastructure
Centered on its hotel management system “suitebook,” SQUEEZE combines AI technology with its “Cloud Concierge” (remote guest service) to provide comprehensive support for hotel operations and management.
From on-site functions such as front desk operations and housekeeping management to revenue analysis and pricing strategy, suitebook connects previously fragmented data into a single, unified platform. It is not merely a reservation management system, but a centralized command center designed to optimize costs and maximize hotel profitability.
Through seamless system integration, suitebook enables optimized staff allocation and location-independent operations. By reducing the operational burden on-site, it establishes a next-generation infrastructure that empowers hotels to continuously deliver high-quality hospitality in an evolving industry landscape.
■ About SQUEEZE Inc.
Company Name: SQUEEZE Inc.
Head Office: 1-52 Sakae-cho, Kitahiroshima, Hokkaido, Japan
Founded: September 1, 2014
CEO: Shinichi Tatebayashi, Representative Director & CEO
Business Description: Provision of the AX (AI Transformation) platform centered on the cloud-based hotel management system “suitebook,” support for revenue maximization and operational efficiency through AI, planning and operation of hotels and accommodation facilities, and operational support services including remote guest services and housekeeping.
URL: https://squeeze-inc.co.jp/
